Refund policy
Returns & Refunds
We want you to love what you ordered. If something isn’t quite right, here’s how returns work:
Returns
We accept returns on unused items in their original condition within 30 days of delivery. Items must be returned with all original packaging and inserts.
Non-Returnable Items
- Final sale items
- Gift cards
- Items that show signs of use or wear
How to Start a Return
Email us at orders@milly-co.com with your order number and reason for return. We’ll send instructions within 2 business days.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos, and we’ll make it right.
